Cancellation & Refund Policy

Last Updated: 16 October 2026

At MindSolution Clinic, we are committed to providing quality healthcare services and ensuring a smooth experience for our patients. This Cancellation and Refund Policy outlines the terms applicable to appointment bookings, cancellations, and refunds.

1. Appointment Cancellation

Patients who wish to cancel or reschedule an appointment are requested to inform MindSolution Clinic at least 24 hours before the scheduled appointment.

Cancellations can be requested by contacting the clinic through its official communication channels.

2. Refund Policy

  • Cancellations made at least 24 hours before the scheduled appointment may be eligible for a full refund.
  • Cancellations made less than 24 hours before the appointment may not be eligible for a refund.
  • Patients who fail to attend a scheduled appointment without prior notice may not be eligible for a refund.
  • If an appointment is cancelled by MindSolution Clinic, the patient will be offered a full refund or an option to reschedule.

3. Refund Processing

Approved refunds will generally be processed within 7–10 business days to the original payment method.

The actual time required for the refund to appear in the patient's account may depend on the bank or payment service provider.

4. Completed Consultations

Once a consultation or healthcare service has been completed, payments are generally non-refundable, except where a refund is required under applicable law.

5. Rescheduling Appointments

Patients may request to reschedule their appointments based on the availability of healthcare professionals.

Rescheduling requests should preferably be submitted at least 24 hours before the scheduled appointment.

6. Contact Us

For appointment cancellations, refund requests, or any related inquiries, please contact:

MindSolution Clinic

Email: mindsolutionclinic@gmail.com

Phone: +918281532084

7. Policy Updates

MindSolution Clinic reserves the right to update this Cancellation and Refund Policy when necessary. Any changes will be published on our official website.

This policy is subject to applicable consumer protection laws and does not limit patients' statutory rights.