Privacy Policy

Mind Solution Clinic ("Mind Solution Clinic", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, services, and appointment booking facilities.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Mind Solution Clinic

Mind Solution Clinic is a mental health and counselling clinic located in Thiruvalla, Kerala, India.

Address: Karikkottu Buildings, Near Kannasha Smaraka Govt. HSS, Alumthuruthy, Thiruvalla, Kerala – 689104

Phone: +91 82815 32084 / +91 88912 82555 / +91 88912 82666

2. Information We Collect

Depending on how you use our website and services, we may collect the following information:

A. Personal Information

This may include:

  • Full name
  • Email address
  • Mobile/telephone number
  • Address or other contact details
  • Date of birth or age, where required for providing services
  • Gender or other information you voluntarily provide
  • Information required to create and manage your patient account

B. Appointment Information

When you request or manage an appointment, we may collect:

  • Appointment date and time
  • Selected doctor or therapist
  • Type of consultation
  • Appointment status
  • Session-related information necessary to provide the requested service
  • Communication relating to your appointment

C. Information You Provide During Care

If you choose to provide information relating to your mental health, counselling needs, medical history, or other personal circumstances, such information may be processed by the clinic and relevant healthcare professionals for the purpose of providing healthcare and counselling services.

You should only provide information that is necessary or relevant to the service you are requesting.

D. Account and Technical Information

When you use our online services, we may process information such as:

  • Login and authentication information
  • Browser and device information
  • IP address
  • Security and access logs
  • Website usage information
  • Information necessary to maintain the security and functionality of our systems

We do not use technical information to identify you personally unless reasonably necessary for security, authentication, legal compliance, or providing our services.

3. How We Use Your Information

We may use your information for purposes including:

  • Creating and managing your patient account
  • Scheduling and managing appointments
  • Providing counselling, psychological, or other healthcare services
  • Communicating with you about appointments
  • Sending appointment confirmations, reminders, cancellations, or changes
  • Responding to your questions and requests
  • Maintaining patient and service records
  • Improving our website and services
  • Maintaining the security of our systems
  • Preventing fraud, misuse, or unauthorised access
  • Complying with applicable legal and regulatory requirements

We will use personal information for purposes that are reasonably connected with the purpose for which it was collected or otherwise permitted by applicable law.

4. Health and Sensitive Information

Information relating to your mental health, counselling, medical history, or treatment may be particularly private.

Mind Solution Clinic will take reasonable measures to restrict access to such information to authorised personnel who require the information for providing services, managing appointments, maintaining records, or performing other legitimate clinic functions.

We do not sell your health or patient information.

5. Consent

Where consent is required for processing your personal information, we will seek consent in an appropriate manner.

Where processing is based on consent, you may withdraw your consent subject to applicable law and to any consequences that may arise where the information is necessary for providing a requested service.

Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

Under India's digital personal data framework, consent is expected to be informed, specific, and based on clear affirmative action, and withdrawal should be reasonably easy where consent is the basis for processing.

6. Sharing of Information

We may share personal information only when reasonably necessary for providing our services or for legitimate and lawful purposes.

This may include sharing information with:

  • Doctors, psychologists, counsellors, therapists, or other authorised clinic personnel
  • Service providers that help us operate our website or information systems
  • Hosting, database, communication, email, or technical service providers
  • Professional advisers where reasonably necessary
  • Government authorities or law-enforcement agencies where required by applicable law

We do not sell or rent your personal information to third parties.

Where third-party service providers process information on our behalf, we expect them to maintain appropriate safeguards and use the information only for the services they provide us.

7. Appointment Communications

If you provide your phone number or email address while requesting an appointment, we may use it to contact you regarding:

  • Appointment confirmation
  • Appointment reminders
  • Appointment cancellation
  • Appointment rescheduling
  • Doctor or clinic availability
  • Other information directly related to your appointment or requested service

These communications are considered service-related communications and are not intended to be promotional marketing.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for:

  • Authentication
  • Maintaining secure sessions
  • Website functionality
  • Remembering relevant preferences
  • Security and abuse prevention
  • Understanding website usage where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information from:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

These measures may include authentication controls, access restrictions, secure communication, server security, and other safeguards appropriate to the nature of the information.

However, no internet-based system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing healthcare services, maintaining appropriate records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory obligations.

The retention period may therefore differ depending on the type of information and the purpose for which it is processed.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

11. Your Rights

Subject to applicable law and any applicable limitations, you may have rights relating to your personal information, including the ability to:

  • Request information about the personal data we process about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Raise a concern or grievance regarding the processing of your personal information

Requests may be subject to reasonable verification requirements to ensure that personal information is not disclosed to an unauthorised person.

India's DPDP framework provides rights and mechanisms for individuals in relation to their personal data.

12. Children's Privacy

Our services may involve individuals who are minors.

Where personal information relating to a child is collected or processed, Mind Solution Clinic will handle such information in accordance with applicable law and any consent or authorisation requirements that apply.

We do not knowingly use children's personal information for unrelated purposes.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to periodically review this page for the latest information.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Mind Solution Clinic

Address: Karikkottu Buildings, Near Kannasha Smaraka Govt. HSS, Alumthuruthy, Thiruvalla, Kerala – 689104

Phone: +91 82815 32084 / +91 88912 82555 / +91 88912 82666

Website: https://www.mindsolutionclinic.com

For privacy-related requests, please clearly mention that your communication concerns personal data or privacy so that it can be directed to the appropriate person.

16. Governing Law

This Privacy Policy is intended to be governed by the laws applicable in India.

Any matters concerning the processing and protection of personal information will be handled in accordance with applicable Indian laws and regulations.

Mind Solution Clinic
Thiruvalla, Kerala, India